Chirollo FAQ's

How long does shipping take?

Orders are usually processed within 1–3 business days before shipping. Delivery times vary depending on your destination.

Can I track my order?

Yes. Once your order has been shipped, you'll receive an email containing your tracking number.

Can I change my order after placing it?

Yes, but only within 12 hours of purchase. After this period, your order may already be in processing.

What if I entered the wrong shipping address?

Please contact us immediately. If your order hasn't been processed yet, we'll gladly update the address.

Are your clothes comfortable for children?

Absolutely. We carefully select clothing designed for comfort, softness, and freedom of movement, making them perfect for everyday activities.

Do colors look exactly like the pictures?

We make every effort to display products accurately. However, slight differences may occur due to screen settings and lighting conditions.

What should I do if my item arrives damaged?

Contact us within 48 hours after delivery with photos of the product and packaging. We'll review your request as quickly as possible.

Can I cancel my order?

Orders may be cancelled within 12 hours after purchase. Once production or fulfillment has started, cancellation may no longer be possible.

Do you ship internationally?

Yes. We proudly deliver to customers in many countries around the world.

How can I contact customer support?

Simply send us an email at support@chirollo.com. Our team normally replies within one business day.